Client Spotlight: Original Jacks Restaurant Inc. — Why They Came Back to A & A Employer Services
Client Spotlight: Original Jacks Restaurant Inc. — Why They Came Back to A & A Employer Services
At A & A Employer Services, we take pride in delivering more than just payroll solutions — we offer peace of mind, personalized support, and a partnership our clients can count on. One shining example of this commitment is our work with Original Jacks Restaurant Inc., a client that not only chose us once — but returned to us after experiencing the difference firsthand.
A Client-Centered Approach That Makes the Difference
Adilene Casillas, who manages payroll for Original Jacks’ team of 35 employees, shared glowing feedback in a recent client experience survey. What stood out most? Our unmatched customer service.
“A&A customer service is amazing. It’s not all just email based. They will text or call if they need anything and have not heard from us. I can also call or text when I have a question and will hear back same day.”
That level of accessibility and responsiveness is something we take seriously. Our team — especially Scott — prides itself on being a reliable point of contact. Adilene highlighted:
“I love that I am able to call Scott when I have any questions and he will call me back as soon as he can. Everyone else I have spoken with at A&A has always been helpful.”
Solving the Problems Others Couldn't
Before coming to A & A, Original Jacks briefly switched to another provider — and quickly learned not all payroll companies are created equal.
“We left A&A to switch to Toast Payroll… but the service was horrible. Customer service representatives were unable to assist in the smallest tasks and getting through to someone knowledgeable was difficult and almost impossible.”
After just three months, they returned to A & A, where they found the support they needed all along.
“A&A always answered our questions and helped us with questions we didn’t know we had to be asking.”
Compliance Confidence and Personalized Service
California payroll and compliance laws are constantly evolving, which can make managing HR and payroll a real challenge. Adilene shared that one of their biggest concerns before working with us was:
“Not knowing the new laws that were taking place in California… A&A kept us ahead and would give us a heads up about new regulations expected of us.”
That kind of proactive compliance support is a cornerstone of our service — especially for restaurants and other businesses juggling complex workforce needs.
Word of Mouth That Speaks Volumes
Adilene first heard about A & A through a friend. What sealed the deal? A reassuring phone call with Scott:
“He was able to answer all my questions about the contract and reassure us.”
That kind of clarity and human connection is part of why clients like Original Jacks recommend us so enthusiastically.
Thank You, Original Jacks Restaurant Inc.
We’re honored to serve businesses like Original Jacks that prioritize quality, community, and integrity. Their trust means the world to us, and we’re proud to be part of their team.
Looking for a payroll partner that treats you like more than just a number?
Let’s talk. At A & A Employer Services, you’re not just a client — you’re family.
