The biggest problem most companies encounter when choosing payroll services in not knowing there are other more customizable options to better help them run their day-to-day operations. We find that some of their biggest pain points are:
Overpaying for services and not being able to compare payroll costs due to complicated fee structures.
Wasting time processing payroll yourself using an online only software.
Frustration over the lack of flexibility in the payroll process. The big box stores tell you how and when to process hours for your employees.
Waiting in a phone tree every time they call, just to get a new representative each time they finally get to talk to someone.
Increased liability on the company due to the lack of expertise in the payroll and workers comp processes from the staff of the big box stores.
Small businesses are doing their best to be profitable, decrease their liability, and manage the workload of their employees to get basic tasks done in a timely matter. It is not fair that so much time and money is being wasted on a process that should be easy. The big box stores don't care about your time, your money, or whether you get the payroll right.